Uber India — wrong cancellation fee charged

Address:

Kamrup Metropolitan, Assam, 781026

On 16th october 2017 i booked a uber cab for my destination after showing a waiting time of 15 minutes. After confirmation, the driver enquired about my destination. He told me that he will reach in 15 minutes. After waiting for 10 minutes, i called the driver who told me that he will drop someone and will take 1hour to reach. When i asked him why did he not inform us in the first call. He said he will not be able to come. He also said the he will not cancel the ride and forced us to do it. We were charged with 42 rs cancellation fees. We were mislead and after waiting for so long at the pick up point we were forced to cancel the ride. Why did uber d show waiting time if 15 minutes. Why did the driver say he will take 15 minutes to reach. But after knowing our destination, the driver told us he will take more than one hr when we called him for the second time after waiting for 10 minutes. He didnot even bother to call and inform us. Please refund the cancellation fee. Me and my parents faced a lot of incovinience