Uber India — wrong order received, no help from customer support

Address:

Ghaziabad, Uttar Pradesh, 201014

Order no. 1949d (From uber eats)

It was an order for a cake (500g with additional 500g), the added 500g addition was never delivered but i was charged inr 400 for that.

When contacted the customer support about it, the response i received was to leave the feedback and they would take care from the next time.

I fail to understand what kind of support service is that? I pay additional money for stuff i didn't get, and all i can do is leave a negative feedback. I need my money back.