Uber India — wrong trip and charge

Address:

122001

Hi
I am a regular uber cab user but i faced a big problem on 5th september 2017 when i found an unknown trip in my account without me ordering or confirming it. I was shown on a trip from karhana street gurgaon with driver noman. I thought it's due to some server error that my previous trip is being shown and even i rated the driver as 5star.
This trip started on 5th of september and continued till 6th for around 24 hours.
I don't understand how can a driver start a trip without a rider?

I am very upset with this and have complained various times in help through uber menu but with no action.
I want strict action against the driver.
Regards
Poonam