| Address: | Bangalore, Karnataka, Bangalore |
I am concerned to note that when they are not looking after the complaints, they could have informed me to which mail ID I have to forward or they could have forwarded the same to you under intimation. I am sorry to inform you the status of the service rendered in this regard.
As regards driver's claim, the same can be checked whether he had turned up to the place of destination from where the same was booked or he was quite away from the destination and cancelled on his own.
Hope to receive a proper reply from you and resolve the issue.
Regards,
[protected] Forwarded message[protected]
From: Prakash M.L
Date: Thu, May 4, 2017 at 7:08 PM
Subject: Wrongful collection of cancellation charges.
To: [protected]@uber.com
On 3rd May 2017 I had booked a trip from RBI Layout 11th main (my residence) to Town Hall, J C Road under pool. The Driver did not turn up to my residence and kept his vehicle away from my residence of about 1 minute. I had to wait for long time but surprisingly I have received a message stating that my trip has been cancelled and charged. Immediately I had to book another trip as I had to go to my office. This evidently shows that I had not cancelled and the driver has cancelled the trip on his own and caused me lot of inconvenience.
I want to lodge a complaint against the driver for his act and causing me lot of inconvenience and the cancellation charges collected to me should be refunded immediately.
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