Uber — pick up and charges

Dear uber company i have been a customer of you since long and a good customer but this is simply not expected the driver says that he is near to the pick up location but the fact is not near to the location and keeps waiting the customer for 15-20 minutes and this problem i have been facing through my last rides and if this is going to continue just let me know i no longer would be your customer and one thing for sure negative marketing will be going to be there if i won't get satisfaction because i pay for quality which i don't get i am not mad here to pay for every damn thing you ask me to do. You charge me 45 rs extra also for cancelling the trip but if driver let the customer wait for 15-20 minutes the customer would cancel. So being a good customer of yours it yours duty to refund me a amount. I don't need a credit of 45 you have to give me a credit of 500 otherwise because of the service provided by you since last month. And if this situation continues i don't want to be your customer as services are not provided where as other companies like ola are providing good services. Kindly take the actions as soon as possible. Waiting for earliest reply.