Uco Bank — about my cash refundation

Address:

Bangalore, Karnataka, 560049

I made the payment of rs 15859 on august 14 on quikr and i have cancelled the delivery of product so the quikr has sent me the message about my cash refundation on sept 4, the refundation of cash has been already done from quikr but its been a 4 days the cash has not been reflected on my account. The refundation transaction id is:[protected].
Please help me out as soon as possible because the customer care people does not receive the call too.
Thanks
Regards,
Harendra bikram shah