Uco Bank — Cheque bounced without informing

Address:	Ludhiana, Punjab, 141013
Website:	www.ucobank.in

Dear Sir/Madam
We are running a school, doing all our banking with UCO bank Alamgir, Ludhiana, Punjab since year 1999 without any issue and having very good relation with the bank. But two of our cheques got bounced in November 2016. Cheque numbers are 263027 and 263028.
We issued these cheques to a party named 'EDUCOM'. We are issuing cheques to this party from last four years and never faced any issue.
Even our bank balance was more than enough, still our cheques rejected by our own bank, putting penalty on us.
Due to cheque bounce receiving party has issued a legal notice to the school putting the reputation of the school on stacke.
We contacted the branch manger told him about the issue, he said he need a MEMO. Today (09 February 2017) our principal went to the bank with MEMO at around 10:45 am, they said bank manager on leave you have to wait for the next responsible person to come. Principle waited till 11:50 am-finally she [next responsible person] arrived, shown her the MEMO [soft copy] she said there must be some code or something on it, our principle told her that she is not aware of that and this is the MEMO which was send to receiving party by their bank {IDBI}.
We requested her [UCO bank employe] that please contact your cheque handling branch and please help us out because the deadline of the 'legal notice' is coming, but she refused and said we can't do anything. Told her we are your customer please help but in vain.
What's our point is that without having any shortcoming from our side we 'the school' received a 'legal notice', we went to our own bank for help! Our own bank doesn't informed/contacted us before rejecting the cheques, putting the reputation of the school in danger.
We were dealing with this party from last four years with good business partnership, but now that party is doubting us!
Please find the copy of MEMO as an attachment.
Please consider this matter urgent and do the needful.
Even we registered a online complaint on UCO bank's website, reference number is P[protected]ALAMGIR050.
With warm regards
Team Guru Teg Bahadur School Alamgir