Uco Bank — home loan, regarding repayment and penal interest

hosk

from Bengaluru, Karnataka

Address:

Bangalore Rural, Karnataka, 562114

Respected consumer complaints team, .,
I had taken home loan 0n 2014 and the loan disbursement happened in 3 phase, at the time on construction i had not paid the interest properly after that paid some amount, on 29th oct 2015 i had cleared the total EMI and penal interest after that as the Manager was got transferred another manger was in the place and she called me that your penal interest is running i had told how come it have cleared by rest paying 38000 plus on 29th oct 2015 but she told i don't know what happened but the interest is showing in the system and you need to pay 12000/- so how i was not convinced but i had payed the amount on 26th Aug 2016 and now i had checked the cibil score it is 674 after that i had called the present bank manager to check why my cibil score less as i am not a defaulter .
present bank manager is informing that you loan account is running with penal interest i am shocked and now i need to pay nearly 5000/- to clear .
as a customer this is not the right way and it is called cheating the customer.i am sorry to use this word but what to do, pl check my EMI after 29th oct 2015 if i had made a mistake i will lean for it but if the bank manager itself made a mistake then what should i do.

Pl help me out of this .

Regards
Santhosh.N

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UCO Bank customer support has been notified about the posted complaint.

Sep 26, 2018

Updated by hosk Respected consumer complaints team, .,
I had taken home loan 0n 2014 and the loan disbursement happened in 3 phase, at the time on construction i had not paid the interest properly after that paid some amount, on 29th oct 2015 i had cleared the total EMI and penal interest after that as the Manager was got transferred another manger was in the place and she called me that your penal interest is running i had told how come it have cleared by rest paying 38000 plus on 29th oct 2015 but she told i don't know what happened but the interest is showing in the system and you need to pay 12000/- so how i was not convinced but i had payed the amount on 26th Aug 2016 and now i had checked the cibil score it is 674 after that i had called the present bank manager to check why my cibil score less as i am not a defaulter .
present bank manager is informing that you loan account is running with penal interest i am shocked and now i need to pay nearly 5000/- to clear .
as a customer this is not the right way and it is called cheating the customer.i am sorry to use this word but what to do, pl check my EMI after 29th oct 2015 if i had made a mistake i will lean for it but if the bank manager itself made a mistake then what should i do.

Pl help me out of this .

Regards
Santhosh.N