Uco Bank — Refund has not been set process

Address:

Hamirpur, Himachal Pradesh, 177001

Dear,
I have an account by the name vishal rangra acc no [protected] in branch ucba0001150. I have buy some thing on amazon by online and i am return this item and amazon refund my money on 23th march and 27th march but till date no refund receipt, which auth code is 606086 and reference id is [protected] & 704026 and the transaction reference id is 4902651902826874903062. I have also contact in my branch but their's staff are very careless they don't realized anyone's problem. Pls see below i paste amazone both mail's its first and last warning to uco bank pls see on this matter

Your amazon.in order [[protected]]
04/13 17:40:33

Amazon
Your account amazon.in
Message from customer service
Hello vishal

I am nikhil from the billing department writing to you regarding the reference number for your order #[protected]
I would like to apologize for the delay in providing you with the refund reference number.

I’ve checked and confirmed that your refund of rs.449.00 has been processed successfully.

The authorization code for the transaction is % 704026 and the transaction reference id is 4902651902826874903062.

In case if you’re still unable to locate the refund, please contact your bank’s customer care and mention the above authorization code. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

We appreciate your patience and understanding in this regard.

Please use the survey below to tell us about your experience today.

Warmest regards,
Nikhil k.

And second one is this

Your amazon.in order #[protected]
08:54 04/16

Your account amazon.in
Message from customer service
Hello,

I’m kiran from the amazon billing & payments team.

We have received an escalation regarding the refund of rs.499.00 for your order #[protected]

Firstly, i'm sorry to hear that you didn't receive your refund yet.

To help you with this, i have checked thoroughly and would like to confirm you that the refund has been successfully processed from amazon's side on 24 march, 2017

For your convenience purpose, here is the auth code and reference number of the refund as well for the successful transaction :

Auth code is 606086 and reference id is [protected]

Usually the refund gets credited into customer's account in 3-5 business days but as you did not receive the refund even after many days, i request you to please contact your bank’s customer service (Phone banking) department and mention the above refund reference number and i'm really positive that you should be receiving your refund for sure..

If your bank doesn't provide the refund confirmation, please dispute the transaction as "refund never processed". On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Do not worry as some nationalized banks may take more time than usual to credit the refund.

One of our aims at amazon is to provide a convenient and efficient service.

It is our privilege to have you as our valued customer & would like to thank you for your continued support.

We look forward to a very warm and fruitful association with you.

Please use the survey below to tell us about your experience today.

Warmest regards,
Kiran r

Pls give advice

Warm regards
Vishal rangra ([protected])