Ultratech Cement — ultratech ppc cement color issue

Address:

Kolkata, West Bengal, 700074

I, sutanu paul, is a customer o[censored]ltratech psc
Since long and penning down this mail due to the color iaaue of the cement which is really affecting the marbel work. For my home work i have puchased more than 800 bags of cement from your esteemed company. I have purchased ultratech premium for roof work and psc for plastering work. I have never ever purchased ppc for the any of my concrete work due to it's blackness and i never have any complain on the same and not only that i always avocating ultratech cement to my friends as well for his civil work. Now for the white marbel settings i puchased 70 bags psc white one which is delivered from kosipur kolkata but i received black psc one... During purchase i specifically mentioned about the white ones and i paid extra rs 3 for the same.
Now, this black color supress the whiteness of costly marbel, which is not at all acceptable.
I already reachout to the local ultratech marketing agent for the same 5 days back...
But, i do not receive any positive response for the same, he is not able to tell me the estimated days for replacing the same.

So being a loyal customer o[censored]ltratech, i never thought about this kind of experience from a company like ultratech!! I am really disappointed!!!

All details of the chalan is attached herewith.

Looking forward your quick intervention and positive response in this regard...

Thanking you in anticipation.