[Resolved]  Tata DoCoMo (CDMA & GSM) — TATA DOCOMO

Address:

Bangalore, Karnataka

I am using TATA DOCOMO (CDMA & GMS). Their customer care service is the worst one

TATA DOCOMO GSM

today some WGW service got activated automatically deducting Rs 30. But customercare person said it wont be refunded. Then she told call will be diverted to some technical person who is not picking up the phone(i waited for 15 min).Afterward when we call to customer care, line will be busy for the whole day to my particular no.
This is the service what we are getting from TATA

Previous experience

GSM

Done 95 rs activation, internet was not getting. For 2-3 days i called to customer care, no response from them. I deactivated, thougth amount will be refunded. Amount was not refunded.
This i can understand, amount may not be refunded even though i have not used the service and customercare was busy to give support since i have done the activation




TATA DOCOMO CDMA

1. Done online recharge for Rs 125 & Rs 95, got SMS from docomo it is recharged. But when i check my balance, that amount is not coming. I sent mail to customercare and they have asked me proofs, i have send screen shots of transactions. Later i received call saying it will be refunded within 03.10.2012, still not refunded. Again 3-4 times i mailed to customer care but no response.

2. I have done recharge through docomo website for 125 rs , after 10min 95 rs got cut saying internet is activated which i was not able to access. I have not used a single KB of data and when i asked to refund to 121 customer care, 1st time call they refused to give refund and then next time whenever i called customer care is busy.

I have sent mail to customercare daily, but no resolution to my problem.







ADVICE FOR TATA USERS

1. MAINTAIN YOUR BALANCE BELOW RS 10-15 SOTHAT NO SERVICE GET AUTOMATICALLY ACTIVATED.

2.DONT TRY TO SPEAK WITH CUSTOMERCARE PERSON IF YOU ARE FACING ANY PROBLEM WITH THE SERVICE BECAUSE YOUR PROBLEM WONT BE RESOLVED, ONLY THING IS THAT YOU LOSE 50 PAISE FOR THAT CALL ,....NO BENEFIT


CDMA CUSTOMERCARE

THEY DONT EVEN KNOW TATA DOCOMO IS PROVIDING CDMA SIM.




CUSTOMER FEEDBACK
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Aby Paul