Unboxed India — Refund not yet processed

Address:

Ahmedabad

Ordered a perfume on 26/06/2021. For 6 weeks, they kept saying, we are trying to source the product. Last 2 weeks, they are saying 'Refund is being processed'. They don't even provide a basic status update - I had to constantly call and check with them. They tell you to send details on a Whatsapp number from where there is NEVER a response. Wanted to know what action can ordinary consumers take against such blatant violation of basic e-commerce conduct.