Unboxed India — Item not yet shipped

Address:

Ahmedabad

Order was placed on 25 September and the same day there was an update email with a Bluedart tracking number that it is on the way. Nearly 3 weeks later, there is still no visibility of the shipment. The tracking number is a fraud number given just to fool the customer. And Unboxed never respond on emails or phone calls. This is blatant lying, evading and attempt to deceive the customer. Can one lodge a police complaint in such cases ?