Unboxyourmobile — Product failure and seller is not responding

Address:Haryana Punjab
Website:unboxyourmobile.com

"fraud ! fraud ! fraud!

Be alert before placing any kind of order using their website or directly through WhatsApp. These people are frauds, they

showcase the new mobile phone along

with the box and accessories in order to get the orders from clients. Recently I have placed the order through their website, The handset model is Samsung Galaxy Note 5G. The listed price is 32, 000/- and for white colour handset additional 999/ i have paid, total i have paid 33, 000/ for handset and additionally shipping charges extra paid.

I received the package in 4 days and when I unboxed the package I was totally shocked as I received the mobile only in bubble wrap, There were no, accessories like charger, earphone, data cable and mobile box as shown in the picture at the time of placing the order.

Also the mobile was received in black colour and mine order was white and i paid an additional amount for that, moreover the handset received in unpleasant condition and there are many minor scratches on the handset. Mobile looks like a refurbished or used one.

Also i am facing the heating and battery draining issue with this handset. Since I have received the package i have been trying to contact them and no one is responding either on call or on hotline number and WhatsApp. I am looking forward to the resolution from the cyber crime department and each and every individual help will be highly appreciated.

Highly advisable don't trust on "unbox your mobile" and on these guys and websites too, don't place any kind of orders and don't make any kind of transaction.

Wrote in June month.

Be alert!stay safe from fraud."

After 3 months..

"On 24th August 2022, mobile display flickering continuously and the whole display flash Purple and green colour one time afterwards display got totally blank."
+1 photos
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Complaint comments 

Comments

True in every sense, my order was delayed for weeks and when i recieved it was a refurbished one not new. They buy at auctions from Alibaba or etc. Don't buy they don't respond on time. No responsibility. Don't buy
Unbox Your Mobile's reply, Nov 2, 2023
We have not found any customer by your name also if you are a real buyer then share your order ID here so that we can check it and give you resolution.
This is fake complain and try to defame company
Unbox Your Mobile's reply, Nov 2, 2023
Thank you sir for your support
SCAM SCAM .Don't buy phones from here, in fact, anything if you like your product undelivered. It has been 2 weeks didn't receive my phone yet, nor they connect with you on call, whatsApp or email. SCAM SCAM

Unbox Your Mobile's reply, Nov 2, 2023
We checked and noticed that you area business and there are many fraud complaints on your name as well, you try to defame many businesses and aks them money to remove comments, we have already gathered all details of your with your address and your videos and images. soon you will ge a notice form legal team for this fraud
Unbox Your Mobile's reply, Nov 2, 2023
HE IS A RIVAL BUSINESS WITH NEGATIVE MINDSET AND BAD INTENTIONS TO HARM IMAGE OF OTHER BUSINESS | BE AWARE OF THIS KIND OF CUSTOMERS | SHARING HIS ALL DETAILS

We have successfully delivered product to this scammer rival business (he is a rival business)
he ordered product from our website and we delivered his order on time, once he received product he told us that there is some issue with the product and returned it and asked for a replacement which we did on time and sent him replacement unit ( he kept charger and apple lightning cable with him and never returned ) still we gave him replacement. After that this customer posted 3 negative reviews form his own google ID as he wanted to defame us. Our team contacted him for removal of false reviews as we completed his order on time and was giving him full warranty and customer support but he did not pick up our call and kept on hanging up calls and also threatening us to give us negative comments.

Our Legal team is now on the way to send him legal notice.

We have proof that we have delivered 100 percent genuine and working product as the product he sent us was with his pictures and videos which we are sharing so that everyone can check and see the actual picture also we will be sharing screenshot of whatsapp chats and tracking ID which confirms that we did our duty on time and with full honesty. Also we dont leave scammers link this who try to scam business and company's for his personal fun

Sharing his all details that other companies and businesses be aware of this scammer customer/rival business as someday he can also try to scam you.

ORDER AND WARRANTY CANCELED
Our company already voided his order and cancel his 1 year replacement warranty
he will not be able to replace the item or get another unit if anything happens to his device in future

Whatsapp Chat Screenshot Image Link
1.https://i.ibb.co/dfM7BKj/84379c69-45b0-451d-9feb-1072d1b7f524.jpg

2.https://i.ibb.co/6nWb98j/af2fb906-1e3e-4cf3-842e-2dbe1d4e851d.jpg

Scammer Customer Image Link

https://imgtr.ee/images/2023/09/30/7cbcb37adf29d3cc3cba4c3b29646e04.jpeg

FRAUD CUSTOMER ADDRESS

Abdallah Dalvi
B-804, Reyhaan terrace 2
Bandivali Hill Road, jogeshwari west
Mumbai 400102
Maharashtra
India

Order (#7626)
Product Ordered - Iphone SE 2
Tracking ID - Delhivery Surface AWB # 19041473514181 (Delivered )
ORDER AND WARRANTY CANCELLED BY COMPANY
This is a good website as i brought s23 ultra and got in time with best customer service.I think these above customer try to defame company as i never seen such thinks .Brand new all.

Fawaz Ansari who is trying to defame our company and giving a wrong message to customer and posted a fake compaint on https://www.consumercomplaints.in having profile-4449515. he is also involving other people (paid) to give negative comments )
This user never contacted us in perfect manner regarding his product. his main motive was to defame us as he was a amazon.in seller and his sales was affected by our sales

FRAUD CUSTOMER ADDRESS AND DETAILS

Fawaz Ansari
Room no 08 sambhaji chawk near Ram kadam hall
Chirag Nagar Ghatkopar West
Mumbai 400086
Maharashtra
India

Abdallah Mubeen Dalvi Scammer and Fraud

I also have a bad experience with this company, I have ordered an iphone 13 mini 256gb green, they told me its brand new seal pack unit, but when I received it I realised that I got scammed, I got bad condition used iphone 13 mini in 128gb, Please don’t fall for there words, they will give you fake promises, I literally got cheated by them, I paid 52069 for it, they cheated me, I lost my money

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    Haryana Punjab
    India
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