Uniconnect — Wrong sim card provided, unethical behaviour

Address:	Bangalore, Karnataka, 560073
Website:	www.uniconnect.in

I recently had a nightmarish experience with uniconnect.

I had ordered a sim card for my sister for travelling to spain on 27th august, 2016.
I have attached the email confirmation which clearly states the country of travel as spain. The sim card was to be collected at the mumbai airport before the scheduled departure of the flight.
After my sister collected the sim, she realized that it was a french number.
Since she realized this while boarding the flight, she couldn't return the sim.

The worst part starts now. I called their customer care today (30th august, 2016) and told told them about this mix up. They first agreed that it was a mistake on their part and that they will get back to me in sometime with some positive response.
After waiting for half a day without any response, when i called them, this is the response they gave me. They said that they have investigated and found that my sister asked them for a french number at the airport. They kept repeating this lie again and again. First of all, the sim card was ready one day before the scheduled flight (They called the previous day and told this).
Secondly, the email confirmation clearly states its a spain number. They kept arguing and blaming us saying you "asked" for it at the airport. There is no proof for this whatsoever.

I agree that such mistakes could happen. But this is no way to deal with customers by blaming them and making false statements. They should either make arrangements for an alternate sim or refund the amount.

Since we were relying on uniconnect to get in touch once my sister lands in spain, this has caused a lot of inconvenience.