Respected Sir/madam
I am having a current account no [protected] since 27 years with your Ravivar Peth main branch at Belgaum Karnataka.( till today I have all my loans, deposits, SB accounts of all my family members with your Bank since long time) My two cheques one bearing no 02384766 for Rs 1856/ dt 12/01/17 of sales tax department and another ch bearing no 02384795 for Rs 1800/ dt 21/2/17 for Rs 1800/ have been dishonored for which i have lost my years reputation in the sales tax department, instead of having 4 lakh plus balance in the account.When I approached the branch regarding the matter, the reason told to me was KYC compliance ( after dishonoring the cheques concerned manager immediately done the KYC formalities and i am satisfied particularly about the manager) To best of my knowledge I have submitted all my documents for KYC long back ( Unfortunately in good faith I have not taken any acknowledgement for the same) Even though KYC is not done let me know it is whose duty to inform to the customer and if so why it is not done. And if the KYC is not done why other cheques have cleared ? Is it not branch, or staff duty to inform to the customer? Even while dishonoring the cheques the passing officer may have approached me on phone regarding the matter. The passing officer even didn't bother to approach on phone as I am your old and valued customer, as a service part. Please reply me with satisfactory reasons regarding the matter or else I may approach Ombudse regarding the matter.
Thanking You
Mahesh Kulkarni
VASTU RACHANA
Shubhangi Complex
Dr SPM Road Belgaum Karnataka 590001
A/c No [protected]
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