Union Bank Of India — About upi payment

Address:Jabalpur, Madhya Pradesh
Website:Union bank of india

I did transaction through UPI app & it was failed at 7th march 2017at 5:15. In this transaction amount is debited from my account but it is not credited to payee account. I went to bank there they told they can't help for this case as the app is governed by Indian government, then they told you get your money back after 24hrs. But it has passed 48 hrs & still I have not got may money.
Then I talked to customer care they also said that can't report the complaint about upi. I have to make complaint on app only. And in app complaint page there is no option to submit the complaint.
Plz solve my problem it is large amount of 30000. I have also got bank status from payee and in status in showing amount reversed but in my account it is not credited.

Transaction num:[protected]
Amount: 30000
Date: 7/03/2017
Contact num:[protected]
Mail: [protected]@gmail.com
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Here every employee are not talk to languishing all of them abusing words use and not do her work properly
Your bank staff are very bed in sukhpar branch (370040)
Pls do something.
I have to close the distress account.

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