Union Bank Of India — aeps transaction failed but money not reversed in my account by bank

I had withdrawn rupees 1010 through paynearby app (I. E. Aeps). But consequently transaction become failed and money was debited from my account. I had contacted paynearby customer care and they said
We would like to inform you that kindly check with bank with rrn number.[protected]. For refund. Or kindly raise complain with bank that amount is still not reversed.

Transaction date – 29/01/2018
Amount debited - rs. 1010
Transaction id[protected]
Rrn number.[protected]
Account number-[protected]