Union Bank Of India — Amount 2000 debit from account

Address:

Faridabad, Haryana, 121005

I have a sb acount in union bank of india faridabad main branch
A/c no is [protected].
On 18th december 2016, i tried to withdraw rs2000/from vijaya bank's atm at chandni chowk and atm m/c was unable to dispense 2000 amount (Due to higher cut dispense limit type msg on atm m/c screen) and same time i got msg of inr 2000 debit from a/c while it was not dispense by m/c.
For this i request to customer care same day o[censored]nion bank of india and they gave me assuarance of return said amount in 24 hours if not they will registered a complain next day. On 19/12/2016 when i not received the amount in to my account i call to customer care for registered a complaint regarding this issue and send a written email also to [protected]@unionbankofindia.com
A. Ganesh rao
Chief manager
Atm division, digital banking department
Reay road, mumbai
He also gave me assurance and wait for 7 working days for amount refund process. But till date i not received any kind reply and resolution from union bank of india. After inquery by me throgh customer care they said to me your claim is rejected and now i have to visit branch...
O sir please take action against them and help me to take action against them as they are cheating innocent peoples...
Pl look into the matter and arrange reversal of the same.

Thanx
Ranjeet singh
Ph.-[protected]