Union Bank Of India — amount has not refunded to my account. carelessness towards responding

Dhileeban N

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600097

Sir, i have made online transfer to pay eb-bill of amount (2984) from unionbank of india. Initially transaction failed with amount debited from my account so again i made a transaction. Generally failed transaction amount will be refunded within 3 to 4 days. But amount has not been refunded.. So i called the unionbank customercare and they filed the complaint and told it will be answered in 15 days. Nothing was answered. So called again and they informed me in has credited with tneb so go and enquire over there. So i went there and enquired where they clearly informed me that only one transaction was done..
I again called the bank customer care but kept arguing the same thing it has gone to tneb. I am completely upset with the bank for the steps they took also 2984 rupees is not that small amount. Right now i dont know what to do with this regard. Please help me out.
Acc details :[protected]
Failed transaction id: s48937724 date:15/06/2017

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Comments

Pandutang

from Pune, Maharashtra

I transfer fund 900₹ but transaction failed but amont deduct in my account. so please give return amount in my account.my account number [protected].union bank of india.my name is Pandurang gopal borade and my branch is chikalthan.so please credit my deducted amount in my account.