| Address: Indore, Madhya Pradesh, 452005 |
| Website: www.unionbankofindia.co.in/UPI_App.aspx |
Dear sir,
This is atharv mishra from indore, madhya pradesh (account # [protected]) requesting you to kindly address my issue at utmost urgency.
I tried to transfer inr 10, 000/- on 28th november 2016 at 20:18:39 (gmt+5:30) using the union bank of india upi app and have the following details:
Txn id: uob3b50b66616164ff39fb7bbffbb4242a8
Txn type: debit
Txnrefid:[protected]
Payer acc no: xxxxxxxxxxx8016
Payer address: [protected]@unionbankofindia
Payee acc no: xxxxxxx3671
Payee address: [protected]@sbtr000063. ifsc. npci
Amount: 10000.00
Status: failure
Remarks: -
Also, please find the attached screenshot of the same.
I also received an sms shortly after the payment failure:
Your a/c no. xxxxxxxx8016 is credited for rs. 10000.00 on 28-11-16 for reversal of transaction (upi ref no[protected]
Yet i have not received the refund in my bank account.
I tried to file a complaint on the customer care number but am repeatedly being advised to lodge a complaint using the upi app itself. however, i am unable to find any option for lodging a complaining from within the upi app and have yet not received the amount either. i searched on the forums online and there are many people having a hard time finding an option inside the app.
Kindly consider my request of processing my refund at the earliest and revert accordingly.
Regards,
Atharv mishra.
(+[protected]
Dec 16, 2016
Complaint marked as Resolved I e-mailed them with all the screenshots and explaining the situation. The amount has been refunded back to my account. Thank you.
Union Bank of India customer support has been notified about the posted complaint.
Dec 16, 2016
Updated by virtuarchitects The complaint was very promptly solved soon after sending them an e-mail with all the screenshots. Thank you :)
My self vishal garg from ratia disst fathebad 125051. Mob:-[protected]. Respected sirir mam actuly i have to go in bank to deposit the cash and casher is very rudely behave with me and abused talking. Date:-17/12/16.and I Complate already 3 time but not any take action from any where plz coprt with me. For future right😌🙏🏻