Union Bank Of India — bhim upi payment failure

Hi,
I have made a payment through union bank bhim app. Amount was rs 5000/-
The money was debited from my account but is not credited to beneficiary also it has been 3 days since payment is made still they have not yet reversed the amount into by bank account.

I mailed to [protected]@unionbankofindia.com still no reply is made from them please help as i urgently need that money
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Complaint number :[protected],

i have already apply for home loan subsidy since 1 year,
but still no progress.
So please give me status of my subsidy,
and give me reason for delay.

Account no : [protected]

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