Union Bank Of India — Cash deposit at deposit machine amount not credited to my account

Address:

560032

I, Mrs. Manjula.N (Complainant) having Saving Bank account in Union Bank of India, R. T Nagar Branch bearing account No. [protected], on 22/11/2014 I had been to to the Bank to deposit the cash in my SB Account, Cash counter cashier told me to go to ATM Center attached to the branch, asked me to deposit in cash deposit machine only, I informed him I
don’t have ATM Card. (ATM card is not issued to me, I have also not requested for ATM card ), then cashier told cardless cash deposit option is available. That’s why I made Cardless cash deposit in BNA Machine amount of Rs.48, 000/-(Rupees Forty Eight Thousand Only) on 22/11/2014 time 11.19am at Union Bank of India, RT Nagar Branch and received receipt of deposit confirmation.

Thereafter I had been to my village (Akkur village, Ramnagara) for 6 months because my mother was sick and to takecare of her health, I came back from village on dated: 08/05/2015 for my children education purpose, I had gone to bank to withdraw my money, that time bank amount clearing person Mr. Venu, Assistant Manager told me, in your account no balance. Thenafter I got passbook updated, in passbook on dated 22/11/2014 amount is credited in my account through Cardless cash deposit – BNA Machine amount of Rs. 48, 000/- (Rupees Forty Eight Thousand Only), it also shows amount of Rs. 48, 000/- (Rupees Forty Eight Thousand Only) is debited from the account same day. asked about this transaction Mr. Venugopal, Assistant Manager told me, give me complaint letter, I gave complaint letter on dated: 08/05/2015 about above transaction and received acknowledgement. One week later I enquired about the status of my complaint Mr. B.M. Balachandra, Manger & Mr. Venugopal, Assistant Manager was told it is under processing, we are waiting for a Switch report give me some more days. After about a week, again I had been to the bank I was given the same answer, it is under process . In between I Telephoned to Regional Office, Union Bank of India, Bangalore, spoken with Mr. Ramakrishan.
And gave all details, he told me he will check and call me back, but didn’t called me. Again I telephoned him, he told me regarding this transcation, you contact RT Nagar Branch only, there after again I had been to my bank, asking about my complaint, mean while the Old Branch Manager was changed. The New Branch Manager Mr. Madhusudhan told me same thing, complaint under processing. we are waiting for a Switch report, same thing continued for 1 month 29 days. On 06/07/2015 I got call from my branch to meet them, same day I went to the branch, they gave me a letter from bank. In that letter they are mentioned: we note that even though the amount of Rs.48, 000/-(Rupees Forty Eight Thousand Only) was credited to you account and the same was immediately debited and cash is shown as returned. Beside we had also not found any excess cash of the transaction.
In all this conversation where was gone my Deposited Cash?
Who are the responsible?