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Union Bank Of India — Debit card decline

I Have Two Accounts in Andra Bank, Two Debit Cards Purchase Through card Decline
Show When The Card Was Swiped After I Got The Message, Message Come As Cash Credit The Account 113/- amount
Can I Get That Amount Back
I already complaint registered december 07
I call several times customercare but no response requesting to complaints to be solved
Please verify this transaction details and send my money back to my account
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