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Union Bank Of India — Excess recovery of furniture loan

I had availed furniture loan on 14.10.2009 for Rs75000.00, which interest free and will be recovered within ten years @10% I am retired on 28.2.2015.Recovery was made up Mar2015.
Thereafter entire amount of Rs37500.00 was recovered without my consent.
The matter was represented with KALYAN Branch but the branch was not acting on my letter and lastly conveyed to me to go to CO and sort out the matter, which is totally wrong. The matter is handed over to Ombudsman and till date NO REPLY.
Kindly take up the matter with Branch and refund the amount of Rs11750.00.
The matter is pending with the branch for last ten months.
If i do not get reply within fifteen days, the matter will be reported to Consumer Grievances dept, Thane for refund and penalty of Rs10000.00
Thank you.
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