Union Bank Of India — fund transfer amount was timed out and my amount was not refunded

Address:Chennai, Tamil Nadu, 600095
Website:U-mobile App

By using the u-mobile app, i have made a fund transfer through imps for an amount of rs. 5900/- and the transaction got failed due to time out issue. I have called to customer care and also regional office but of no use my amount was not refunded yet. Union bank of india is making a fradulent act in taking the people's money in the name of transaction failure. Proper action needs to be taken against the bank.
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