Union Bank Of India — Irrelevant processing charges charged

Address:Jp road, Bhimavaram, AP, 534201

I have taken home loan in november 2021, that time bank people told there are no processing charges. Recently they have released some amount for additional expenses now they have charged 17, 700 rupess as processing charges without intimation on 14 june 2022. I went to branch they said they will refund it, till now I did not receive the money. If I am going to the branch simply they are saying it will take 4 days from starting.

Please help me to get my money back.

Branch: Union bank of India, JP road, bhimavaram branch.
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