Union Bank Of India — lien amount

Address:YSR, Andhra Pradesh, 516002

Im kadapa branch customer having account number [protected]. I have sent 770/- to my friend through upi. I don't have any loan still 770/- of mine kept under lien amount. After that i contacted customer care people they have provided regional manager number, he is not rensposive at all. Is this the way bank's treating customers? What is the reason? Even they didn't contacted me after they kept lien.
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