Union Bank Of India — miss behaviour and gold auction without intimation

Respected sir, my father (Shaik mastanvali saheb) expired on[protected].we came to know in the month of January 2015 about the agriculture gold loan taken by him on 02.06.2011 for Rs.60000 from your UPPALAPADU union bank branch and Rs. 14000 paid on 24.03.2014(proof attached) . immediately i concerned the branch manager Mr.Surya prakash along with the death cirtificate and gold loan related papers(attached with this letter) and requested allot that i will immediately pay some amount and gradually pay the remaining amount.But he did not listen to me and not even guide the further procedure to follow. He even refused to take my contact number and threatened that our gold will be auctioned soon if we did not clear the whole amount immediately. As immediately as i came to know about the necessity of legal heir cirtificate to close the bank loans, accounts and any other banking related of a diseased person, i immediately applied for legal heir certificate in name of my mother Shaik. Hameedunnisa(proof attached) and awaiting for the cirtificate. We were confident that our gold will not come to auction without prior personal intimation so we were in gathering of amount to clear the loan amount according to the branch manager's words. Suddenly we came to know from third party that our gold auctioned 19.03.2015. we astonished that how can it be auctioned without any mail/phone call or without giving a chance. We concerned the branch manager the next day I.e 20.03.2015.again he talked reckless. Later on we came to know that a paper notice given a week before in local news paper (Eenadu)'s Chilakaluripeta eddition which covers only few villages. As we are residing in Guntur we missed it . We concerned the post office also to know whether we missed any bank notices. We got answer that an expired person's register/speed post letters will not be given even to family members hence the letters will be marked “diseased" and will be returned to the "from" address. Hence please look into the matter and do the justice. Thanking you sir. Mahammad yahya pasha S/O Shaik. mastanvali saheb D.No.26-21-42/C, Nagaram palem GUNTUR-522004(ANDHRAPRADESH) Cell:[protected] Email:[protected]@gmail.com Attachments: 1) loan identification card, 2)payment challan, 3)legal heir application