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Union Bank Of India — no action on my previous complaint

Sir i have submitted my daughter fees complain on 12th of january regarding the fees submitted for two times and i didn't get any of refund as well as there is no action taken so far for my complaint.
Sir i need those money as iam going through economic problems so i request you to please took a fast action on my complaint and refund my money as soon as possible. Please its a humble request to you.
My daughter name is diksha kushwah, class 10th, session 2019 january to march.
Kindly refund my money as soon as possible.
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I shopping in online in my bank account amount will be debited but i cancel my order amount will refund to bank account but amount will not credited to my bank account
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