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Union Bank Of India — no refund obtained from digipurse money

Hi! I am ubi account holder and i tried to use digipurse. But i didnt know it was no longer supported by the bank. So called customer care and they told me to send the complaint on email. I did. But ist been a month, there is no revert back. So i tried several times calling the customer care they kept telling me send mails again. I tried but there was no revert. I want my money back! Head office wont help either. Thanks!
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Sir have withdrawn 3000 amount bt amount has been DEBITED from my account bt amount has not been dispensed

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Refund amount 289.00
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