Union Bank Of India — non payment of non receiving amount by ATM

Sir l have a salary account in union bank of India Malda branch, West bengal. I was tried to transect Rs 10000 .00 from my account by Malda district central cooperative bank's ATM. I have logged a written complain to union bank .My ATM card no [protected] date of transection 02/07/2015 at04:18 p. But till dated bank dose not replace the money. I am facing lots of problems. Malda district central cooperative bank have informed me about releaseing of money at their end PRANATI MANDAL