Union Bank Of India — Not given charge release deed

Address:

Surat, Gujarat

Sir
my housing loan a/c no. [protected]
mene apni housing loan union bank of india, station road branch, Surat, Gujarat me se li thi or mene apni housing loan Totaly paid kardi he,
lekin vaha ke branch manager ne muje meri property ka charge release deed dene se saaf inkar kar diya, jab ki wo charge realese deed muje milna chahiye,
mene bahot koshish ki lekin wo muje nahi de rahe he
please help me.

enclose.
1. home loan n.o.c.