Union Bank Of India — Not picking call

I m calling your badshapur gurgaon haryana branch from past 1hr on both landline phones no one is picking call [protected], [protected] is this the way you torcher your coustomers i m going there to clear my loan account manager is hard to find there and they give me this nymbers and says call and ask manager is there then come and no one ever picks call this branche is for coustomer torcher or support