Union Bank Of India — opening of joint account with ubi

Address:

Betul, Madhya Pradesh, 460447

Went to branch of below given address, security guard rudely telling to go to a nearby cyber cafe to get forms and open account or wait for 2 months for the forms, clerks are not answering customer queries, security guard is very rude and acting like he controls the bank.
Why bank is making customer wait for 2 months to open an account?
Why is security guard given this much authority?
Why there is no action on guard for telling people to go to cyber cafe and buy forms for account opening?

Bank should never refer any cyber cafe for bank works like account opening.
Please resolve the issue or the issue will be escalated further.

Branch address -
C-56, mpeb colony, sarni, distt - betul
Sarni - 460447
Branch contact[protected]