Union Bank Of India — payment receipt not generated

I have paid the fees of my daughter on 13 apr. But initially it said payment transaction is failed but the amount has been deducted from my account. I have raised a complete at sbi and they are working on it. Today i wanted to pay the fees as today is last day of payment, it is showing that payment is already made for this. But ian not able to print the receipt. Kindly help.