Union Bank Of India — please help and refund money to account

Address:

Jaipur, Rajasthan, 302033

I took a bill payment of 3665 on 15th September 2018 from TrueBalance.com. but transaction failed and amount refund process same time by TrueBalance in my visa debit card but the amount is not credited till now. I asked TrueBalance for my refund but they told that they have sent money to me on same day. and they provided me ARN reference number to take it to bank but the UBI bank manager didn't helped me in this matter. they told me that they can't track the payment through Arn codes. their system told have this Arn tracking. they don't even know about Arn number. they didn't helped me for this. I told them about Arn number but they didn't understand and told me that to tell TrueBalance to send the amount they didn't received any amount. please help me sir I am in trouble. no one is helping me to get my money back. hope u will help more for this iam attaching a document which is sent to me by TrueBalance support team. have a look on it. it is having all the required information. my account number [protected]
Name NASIR
Branch union Bank of India jagatpura Jaipur