Union Bank Of India — poor service & response from bank

Address:831010

I have opened new account in bank which was not opened by them within tat. As communicated the person was supposed to call & inform me about my account details but no such response from their end. No contact details updated in system & the contact no which is ringing no person to pick up the call. Very bad service as i have my family account in this branch but they are not serious about their customers & their requirement which need to be fulfilled.
Is it necessary that for all transaction we need to go to branch in this digitized india.
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I want to block my ATM card but the customer care as no response to taking
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    Union Bank of India Phone
    +91 22 2575 1500 [Call Centre]
    +91 80 2530 0175 [Call Centre]
    +91 22 2289 2000 [Board]
    Union Bank of India Address
    Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Union Bank of India contact information