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Union Bank Of India — Refund against failed transaction

Website:epay.unionbankofindia.co.in/kvfee

Sir, I payed my child's kvs fees on 13 April 2022 for the session April to June 2022. The amount 2400 was deducted from by bank account but the transaction failed and hence the payment. I lodged a complaint to kvs help desk through email but didn't receive any response. Contacted Union Bank of India but they're not willing to provide any help either. I want my refund. I request you to please look into the matter. I've attached screenshot for reference along with transaction id and UPI transaction id.
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