Union Bank Of India — Refund not credited to bank account

I have ordered an product on amazon and due to some reasons the product is returned to them and they have initiated the refund with an reference number of (30005403050296148227540). as per amazon the refund should be credited within 04th November 2020 and i tried to contact the customer care o[censored]nion bank of india; but theyre not responding. kindly provide me the proper solution.
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