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Union Bank Of India — Refund request initiated

Hi,
I am shivam bharti. I was submitting fees for my sister studying in KV2 Delhi cantt in class 9D on 15 Jan 2022 5:28 PM. I logged in to UBI KV FEES PORTAL and went to do online payment.
Then I paid the fees from upi. 1800 rupees was debited from my kotak mahindra bank account but the website reload and receipt was not generated and now it is showing refund request intiated
Please help me get my money back.
UPI TRANSACTION ID[protected]
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