Union Bank Of India — staff complaint nitin kumar dadar west branch mumbai

Address:

Mumbai City, Maharashtra

I am a government employee having salary account at union bank Dadar branch. It was pathetic experience when i went to apply for a Home Loan. Mr Nitin Kumar staff at dadar branch introduced himself as a loan officer and gave His visiting card. This staff reluctantly refused to accept loan application for loan sanction on financials. He was completely rude and arrogant in his interactions. On my second visit I visited with all the documents asked by him but again Nitin had new list of documents to ask me. This went on for all the five to six visits of mine. He had no courtesy at all to harass a lady visiting leaving office work.
He kept asking me curiously about how could I get a property at reasonable budget and it showed to me as if he is interested to get into that property deal. On my every interaction his overall behaviour showed as if he is not interested in accepting my loan application. Finally on 25th he was surprised to see that I have come ready with all the documents he is been asking for. Now he comes up with a new list stating I should provide a pension letter from my employer. My question is why this letter requirement was not told to me at first place. Still I did not say anything to him. I requested him to give me a bank request letter to give to my employer for pension letter. For that again he asks me to come next day. How cruel can one staff be with a customer. I feel ashamed of even narrating this incident with me. He didn't realise even once he is harassing me nor did he apologise with me ever. I again called him on next day to confirm if the letter was ready at 11 am. He askses me to come in one hour on that day to collect the letter. I reach branch at 4 pm I.e after 5 hours and still this staff had not made the request letter ready
He makes me wait for another 15 minutes and prepares the letter which has only two lines in it. Still I don't shout at him. He should have prepared the letter and kept ready but he didn't even have manners to apologise. At last now I request ed him to help me fill the loan application form for which he tell me this
" YOU HAVE TO FILL THE FORM AND YOU ARE A TEACHER BY PROFESSION THEN WHY CAN'T YOU FILL THE FORM YOURSELF.". I said my spectacle number has increased and can't understand filling the form so I am asking he says he is busy and can't help me fill the form. This was the last level of my patience of interacting with such an irresponsible staff .
I went to complaint about him to branch manager of dadar west branch. Who then called Nitin to give explanation. He again said the same thing in front on branch manager. I literally cried and showed my eye test reports to the branch manager. But Nitin had no courtesy to apologise even once.
My request to the bank is seriously if as a bank you value consumers employees like Nitin should strictly punished
He needs to be aware that would he also like his mother to be treated the way he has treated me.
I am requesting you to take action against staff of dadar west branch Mr Nitin Kumar (Assistant Manager). I need to know what action has bank taken against such misbehaviour and harassment done by employee.
Also I was given incorrect information about guarantor. Can I know why so much less knowledge without even a basic empathy by staff
If I do not receive any response in writing and on call from your bank I will be forced to write to banking Ombudsman
Thanks
JAYAVANTI MORE
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