Union Bank Of India — staff response

Mr j. Srinivas rao has been so rude and ambarossed me for asking him to allow me to pay my college fee by issuing me a loose cheque.
He along with another staff made fun of me for not knowing the rules.
Is this the way ur staff behave towards the customer???
Old teach ur staff and train them in communication skills.
It's very important.
Recruit ur employee who knows the local language also... At least understand and reply back in english.
There is another man who don't know telugu and no fluency in english.
Little yoga is also needed for them.. To acquire patience.
Thanking you, and, sorry
Nirupama donka.