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Union Bank Of India — transaction failed but money deducted

Address:Thane, Maharashtra, 401504

Rs.555 /- transaction failed on 15 nov 17 through card swipe intended for payment on petrol pump.
Complaint no.[protected] lodged on 20 nov 17. Customer care official committed that money will be credited back within maximum 45 days. Yet not credited back to my account. Expected to get back money against failed transaction within 45 days.

What is the current status.???
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