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Union Bank Of India — transaction failed but my money is not refunded

Hi

I done my transaction using BHIM on 31/October/2017. BHIM showing my transaction is failed and my amount is refund.

But my amount is neither refunded nor credited in receiver account. I try complain in BHIM but they did not reply email and phone calls.

Below I mention all details of Transaction. Please solve as soon as possible.

Details:

Transaction Id:.[protected]
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Comments

I did my transaction using BHIM on 3/April/2019 2 times. BHIM showing my transaction is failed but from my account 2 times Rs.500 get debited.
But my amount is neither refunded nor credited in receiver account. I try to complain in BHIM but they did not reply to email and phone calls.
Please solve as soon as possible.

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