Union Bank Of India — union bank of india cash retracted transaction

I have deposited rs. 6500/- on 04/05/2019 into an atm machine located at prahalad nagar road, prahladnagar branch, ahmedabad. But, unfortunately machine gave me a print stating "cash retracted, inconvenience is regretted. Kindly contact branch" and i did not got credit for the same. I have filed a complain with branch and they asked me to wait till next 10 working days.
In prahladnagar branch no one give responsible answer.