Union Bank Of India — upi transaction failed but money debited

Address:

Panipat, Haryana, 132103

I did a transaction of 15000 on 6 nov 2017 through upi, it showed me a failed transaction but money got debited and it is also not credited in the account of receiver. I have also mailed the complete issue to [protected]@unionbankofindia.com but no response from their side.
Kindly look into the matter as soon as possible as i am in urgent need of it.
Acct no. [protected]