[Resolved]  Union Bank Of India — [urgent] union bank of india upi app transaction failure

Address:	Indore, Madhya Pradesh, 452005
Website:	www.unionbankofindia.co.in/UPI_App.aspx

Dear sir,
This is atharv mishra from indore, madhya pradesh (account # [protected]) requesting you to kindly address my issue at utmost urgency.
I tried to transfer inr 10, 000/- on 28th november 2016 at 20:18:39 (gmt+5:30) using the union bank of india upi app and have the following details:

Txn id: uob3b50b66616164ff39fb7bbffbb4242a8
Txn type: debit
Txnrefid:[protected]
Payer acc no: xxxxxxxxxxx8016
Payer address: [protected]@unionbankofindia
Payee acc no: xxxxxxx3671
Payee address: [protected]@sbtr000063. ifsc. npci
Amount: 10000.00
Status: failure
Remarks: -

Also, please find the attached screenshot of the same.
I also received an sms shortly after the payment failure:

Your a/c no. xxxxxxxx8016 is credited for rs. 10000.00 on 28-11-16 for reversal of transaction (upi ref no[protected]

Yet i have not received the refund in my bank account.
I tried to file a complaint on the customer care number but am repeatedly being advised to lodge a complaint using the upi app itself. however, i am unable to find any option for lodging a complaining from within the upi app and have yet not received the amount either. i searched on the forums online and there are many people having a hard time finding an option inside the app.

Kindly consider my request of processing my refund at the earliest and revert accordingly.

Regards,
Atharv mishra.
(+[protected]