I placed an order on 6th August for 2 polo shirts and an extra stretch dry sweat trousers which was the more expensive item in the order costing 2500 rupees. The delivery partner asked for the otp and handed over the package which looked OK on the top side. On receiving it and turning I find that the package was torn earlier and revealed with tape. The delivery guy vouched he didn't notice it. But the item was missing.
I contacted uniqlo customer care who requested photos of the package which I sent. 2 days later they sent a standard reply saying they did pack all items when they shipped it. Ofcourse it was taken by their delivery partners for which uniqlo feels that customer should face the consequence. This is not a fair resolution or ethical behaviour
Order id number[protected]-0471219 Was this information helpful? | 
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