Unit Trust Of India Mutual Fund [Utimf] — redemption of rjalakshmi unit plan of my daughter

Website:

uti.com

I am sunil fadnis. My father (Manohar rao p fadnis) had taken the rajalakshmi unit plan (Ii) [rup (Ii)] (Clause xi) of 150 units in my daughter's name (Deeksha). Certificate membership no: [protected] at bangalore on 17.12.1999 based on my daughter deeksha's completion of 18 years of age. Maturity date: 16.12.2017
I have already applied for redemption and submitted all documents with inward no: 63806890. (Other complaint no:[protected] i had submitted all the documents on the 28th of december 2017. The staff at bangalore office did not give proper intimation or response. They dont even bother to guide customers for submission of no. Of documents. After submission of required documents the staff informed that the maturity amount will be credited to my daughter's bank account. When i went to chk again after 15 days the staff again demanded for more documents and was submitted accordingly.
Thn i called the mumbai office and the told me to submit more documents which bangalore uti office did not inform.
Hence i want to know how many more days will it take to get the amount which is in my daughter's name or is there any procedure to chk online of the status